Question 1

When will I receive my order?

Accepted Answer

Your order will be delivered within estimated time shown to you while ordering.

Question 2

I have received damaged items.

Accepted Answer

We are sorry you had to experience this. Please do not accept the delivery of that order and let us know what happened

Question 3

Items are different from what I ordered.

Accepted Answer

We are sorry you have had to experience this. Please do not accept it from rider. Reject the order straightaway and call to arogga customer care

Question 4

What if Items are missing from my order.

Accepted Answer

In no circumstances, you should receive an order that is incomplete. Once rider reaches your destination, be sure to check expiry date of medicines and your all ordered items was delivered.

Question 5

How do I cancel my order?

Accepted Answer

Please call us with your order ID and we will cancel it for you. or you can cancel from my orders option as well.

Question 6

I want to modify my order.

Accepted Answer

Sorry, once your order is confirmed, it cannot be modified. Please place a fresh order with any modifications.

Question 7

What is the shelf life of medicines being provided?

Accepted Answer

We ensure that the shelf life of the medicines being supplied by our partner retailers is, at least, a minimum of 3 months from the date of delivery.

Question 8

When will I receive my order?

Accepted Answer

Your order will be delivered within the Estimated Delivery Date.

Question 9

Order status showing delivered but I have not received my order.

Accepted Answer

Sorry that you are experiencing this. Please call to connect with us immediately.

Question 10

Which cities do you operate in?

Accepted Answer

We provide healthcare services in all over Bangladesh now

Question 11

How can I get my order delivered faster?

Accepted Answer

We have both Express delivery and Regular delivery option available now. If you need it urgently please select Express delivery.

Question 12

Can I modify my address after Order placement?

Accepted Answer

Sorry, once the order is placed, we are unable to modify the address.

Question 13

What is the meaning of Delivered status?

Accepted Answer

When rider reaches your destination and hand over the products to you the delivery status changes to 'Delivered'. Status 'Delivered' also means Arogga has already collected the payment from you via cash or online payment.

Question 14

How do customers get discounts.

Accepted Answer

We deduct the value from every medicines and show it to you before order, so that you can see what you are really paying for each medicines

Question 15

When will I get my refund?

Accepted Answer

Refund will be in credited in arogga cash (3-5 business days)

Question 16

I did not receive cashback for my order.

Accepted Answer

Please read the T&C of the offer carefully for the eligibility of cashback.

Question 17

What are the payment modes at arogga?

Accepted Answer

Cash on Delivery (COD) and Online payment method Bkash, Nagad, Cards etc.

Question 18

How does your referral program work?

Accepted Answer

Invite your friend and family members by sharing your referral code. Once they join with your referral code and place their first order, you will get extra 40 Taka Referral bonus in your arogga cash.

Question 19

Why did I not get the referral benefit?

Accepted Answer

If you are not notified about your referral benefit, it is likely that one or more of the following things happened: 
 1. The referred member did not apply your referral code while placing the order 
 2. The user clicked on your link but did not create an account or complete their first purchase. 
 3. The referred member placed an eligible order, but the order was not fulfilled. 
 4. The person who used the code has already placed an order on arogga. 
 5. Your referral benefit has expired

Question 20

Is there an expiry date to my referral benefit?

Accepted Answer

No, there is no expiry date. Once you are eligible for the additional benefit, you will surely get it.

Question 21

What is arogga cash?

Accepted Answer

This is a virtual wallet to store arogga Cash in your account..

Question 22

How do I check my arogga cash balance?

Accepted Answer

You can check your arogga cash in Account screen.

Question 23

When will the arogga money expire?

Accepted Answer

Any arogga Cash deposited in your arogga wallet through returns will never expire. At times, our marketing team may deposit promotional cash which will have an expiry that is communicated to you via an SMS.

Question 24

Can I add money to my arogga cash?

Accepted Answer

No, you are unable to transfer or add money to your arogga cash.

Question 25

How can I redeem my arogga cash?

Accepted Answer

If you have any money in your arogga cash, it will be automatically deducted from your next order amount and you will only have to pay for the balance amount (if any).

Question 26

Can I transfer money from my arogga cash to the bank account?

Accepted Answer

No, you are unable to transfer money from your arogga cash to the bank account.

Question 27

How much arogga money can I redeem in an order?

Accepted Answer

There is no limit for redemption of arogga cash

Question 28

How do I apply a coupon code on my order?

Accepted Answer

You can apply a coupon on the cart screen while placing an order. If you are getting a message that the coupon code has failed to apply, it may be because you are not eligible for the offer.

Question 29

Does arogga offers return of the medicine?

Accepted Answer

Yes, Arogga does accept returns of the medicine from customer. We have 7 days return policy for eligible items. Please check our return section for more details.

Question 30

How does Arogga’s return policy work?

Accepted Answer

Arogga offers a flexible return policy for items ordered with us. Under this policy, unopened and unused items must be returned within 7 days from the date of delivery. The return window will be listed in the returns section of the order, once delivered.

Items are not eligible for return under the following circumstances:

- If items have been opened, partially used or disfigured. Please check the package carefully at the time of delivery before opening and using.
 - If the item’s packaging/box or seal has been tampered with. Do not accept the delivery if the package appears to be tampered with.
 - If it is mentioned on the product details page that the item is non-returnable.
 - If the return window for items in an order has expired. No items can be returned after 7 days from the the delivery date.
 - If any accessories supplied with the items are missing.
 - If the item does not have the original serial number/UPC number/barcode affixed, which was present at the time of delivery.
 - If there is any damage/defect which is not covered under the manufacturer's warranty.
 - If the item is damaged due to visible misuse.
 - Any refrigerated items like insulin or products that are heat sensitive are non-returnable.
 - Items related to baby care, food & nutrition, healthcare devices and sexual wellness such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, condoms, pregnancy/fertility kits, etc.

Question 31

Do you sell medicine strips in full or it can be single units too?

Accepted Answer

We sell in single units to give customers flexibility in selecting specific amounts of medicine required. We provide single units of medicine as our pharmacist can cut strips.

Question 32

I have broken the seal, can I return it?

Accepted Answer

No, you can not return any items with a broken seal.

Question 33

Can I return medicine that is partially consumed?

Accepted Answer

No, you cannot return partially consumed items. Only unopened items that have not been used can be returned.

Question 34

Can I ask for a return if the strip is cut?

Accepted Answer

We provide customers with the option of purchasing medicines as single units. Even if ordering a single tablet of paracetamol, we can deliver that. It is common to have medicines in your order with some strips that are cut. If you want to get a full strip in your order, please order a full strip amount and you will get it accordingly. If you do not order a full strip, you will get cut pieces. If you have ordered 4 single units which are cut pieces and want to return, all 4 pieces must be returned. We do not allow partial return of 1 or 2 pieces.

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